Refund Policy
Refund policy
CHETI, we want you to have complete peace of mind when making a purchase. Therefore,
we offer a hassle-free 3-day return policy for your convenience.
If for any reason you are not satisfied with your order, you can initiate a return within 3 days from the date of delivery. Here are the details of our return policy.
1 Eligibility for Return:
The product must be unused, undamaged, and in its original condition with all tags, labels, and accessories intact. The return request must be made within 3 days from the date of delivery.
2 Return Process:
To initiate a return, please contact our customer support team via email or phone, providing them with your order details and reason for the return.
Our customer support team will guide you through the return procedure, including providing you with a return authorization and instructions on packaging the product securely.
3 Verification and Evaluation:
Once we receive the returned product, our team will verify its condition and ensure that it meets the eligibility criteria mentioned above.
We may request additional information or conduct further evaluation if needed to determine the eligibility for a return.
4 Refund Options:
If the returned product meets our return policy criteria, we offer the following refund options:
a) Store Credit: We can provide you with store credit, which can be used towards future purchases on our website.
5 Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.
We recommend using a reliable shipping method with tracking to ensure the safe return of the product.
6 Conditions for Return:
Any damage caused by misuse, negligence, or improper handling of the product may void the return eligibility.
For hygiene reasons, certain products such as intimate apparel or personal care items may not be eligible for return.
Please check the product description or contact our customer support for clarification.
Cheti committed to ensuring your satisfaction, and our customer support team is always available to address any questions or concerns regarding our return policy or the return process.
Please note that the above details outline a general guideline for our 3-day return policy.
We recommend referring to our official website or contacting our customer support team for the most up-to-date and accurate information regarding our return policy and procedures.
EXCHANGE POLICY
WE UNDERSTAND THAT SOMETIMES YOU MAY NEED TO EXCHANGE A PRODUCT FOR A DIFFERENT SIZE, COLOR, OR STYLE.
AS WE HAVE MENTIONED THE COLOR MAY VARY OF ARTICLE DUE TO PICTURE QUALITY.
We have implemented an exchange policy to accommodate such situations. Here are the key points of our exchange policy:
1 Eligibility:
Specify the conditions under which exchanges are allowed. This may include requirements such as the item being unused, unworn, in its original packaging, and accompanied by a receipt or proof of purchase.
2 Timeframe: Determine the timeframe within which exchanges are permitted.
3 Product Availability: Communicate whether the exchanged item needs to be of equal value to the original purchase or if customers can select a different item with a price difference. Additionally, clarify whether exchanges are subject to product availability.
4 Additional Costs: Specify whether customers are responsible for any additional costs associated with the exchange, such as shipping fees or price differences for exchanging to a higher-priced item.
5 Non-Exchangeable Items: Certain items, such as personalized
or customized products, may not be eligible for exchange unless there is a manufacturing defect or error on our part.
6 Refunds: Clarify whether exchanges can be made for a refund or if they are limited to product exchanges or store credit.
