Refund policy

To be eligible for a Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a exchange, you can contact us at Cheti0302@gmail.com. Please note that exchange will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Cheti0302@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Cheti0302@gmail.com.

CHETI, we want you to have complete peace of mind when making a purchase. Therefore,  

We offer a hassle-free 3 day exchange policy for your convenience.

1 Eligibility for Exchange:
The product must be unused, undamaged, and in its original condition with all tags, labels, and accessories intact. The return request must be made within 3 days from the date of delivery.

2 Exchange Process:
To initiate a return, please contact our customer support team via email or phone, providing them with your order details and reason for the return.
Our customer support team will guide you through the return procedure, including providing you with a return authorization and instructions on packaging the product securely.

3 Verification and Evaluation:
Once we receive the returned product, our team will verify its condition and ensure that it meets the eligibility criteria mentioned above.

We may request additional information or conduct further evaluation if needed to determine the eligibility for a return.

 4 Refund Options:
If the returned product meets our return policy criteria, we offer the following refund options:

a) Store Credit:
We can provide you with store credit, which can be used towards future purchases on our website. (within 6 Months)

5 Return Shipping:
The cost of return shipping is the responsibility of the customer, 

We recommend using a reliable shipping method with tracking to ensure the safe return of the product.

For hygiene reasons, certain products such as intimate apparel or personal care items may not be eligible for return.

Please check the product description or contact our customer support for clarification.

Cheti committed to ensuring your satisfaction, and our customer support team is always available to address any questions or concerns regarding our return policy or the return process.

We recommend referring to our official website or contacting our customer support team for the most up-to-date and accurate information regarding our return policy and procedures.

EXCHANGE POLICY

we understand that sometimes you may need to exchange a product for a different size.

AS WE HAVE MENTIONED THE COLOR MAY VARY OF ARTICLE DUE TO PICTURE QUALITY.

We have implemented an exchange policy to accommodate such situations. Here are the key points of our exchange policy:

1 Eligibility:

Specify the conditions under which exchanges are allowed. This may include requirements such as the item being unused, unworn, in its original packaging, and accompanied by a receipt or proof of purchase.

2 Timeframe:

Determine the timeframe within which exchanges are permitted.

 

3 Product Availability: Communicate whether the exchanged item needs to be of equal value to the original purchase or if customers can select a different item with a price difference. Additionally, clarify whether exchanges are subject to product availability.

 

4 Additional Costs: Specify whether customers are responsible for any additional costs associated with the exchange, such as shipping fees or price differences for exchanging to a higher-priced item.

 

5 Non-Exchangeable Items: Certain items, such as personalized

or customized products, may not be eligible for exchange unless there is a manufacturing defect or error on our part.

 

6 Refunds: Clarify whether exchanges can be made for a refund or if they are limited to product exchanges or store credit.