Shipping Policy
Shipping policy :
1 Shipping Destinations:
We offer shipping to a wide range of destinations worldwide. Please check our website or contact our customer support team to confirm if we ship to your specific location.
2 Processing Time:
We strive to process and ship orders as quickly as possible. The processing time for your order may vary, typically ranging from 2 to 7 business days. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during such times.
3 Tracking and Order Status:
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can typically track the status of your order through our website or by using the tracking number provided by the shipping carrier.
4 Order Issues and Support:
If you encounter any issues with your order, such as delayed delivery or lost packages,please contact our customer support team immediately.
We will work diligently to resolve the issue and provide you with the necessary assistance.
5 Charges:
CHETI offers free shipping PAN INDIA for all orders, prepaid as well as cash on delivery (COD). For orders from outside India, additional shipping fees is charged per kg and the total shipping charges depend on the weight of the total order parcel which is calculated at the time of checkout.
6 Receiving Order Guidelines:
As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order.
You provide all the images and videos along with the order number to our executive so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agent.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team, who will be happy to assist you.
